Dwayne Vera · General Manager

Growth doesn't break a company all at once.
It breaks the handoffs first.

I'm an operating executive. I go into companies where the work has outpaced the system, redesign how the business actually runs, and measure whether it worked.

Scroll — here's the short version

#1 nationally · health insurance market $4M → $8M in twelve months 40 → 120+ people across 10 markets

The pattern

Every department can look fine on its own — and the business can still be broken.

It's the handoff.

Sales sees a pipeline. Operations sees a queue. Finance sees a number. Nobody sees the space between them — which is exactly where revenue leaks, customers get frustrated, and good people burn out doing work the system should have handled.

Revenue leaksBetween the systems, not inside them.
Customers feel chaosEvery department is a different company.
Good people burn outHolding the seams together by hand.

And that is where I usually start.

The job

I don't fix a department. I ask how the business should actually work — then build that.

01Diagnose

Find where the system comes apart. It's almost never where the complaints are.

02Redesign

Rebuild the flow of work end to end, not the org chart.

03Clarify

Put a name on every handoff. Ownership beats process documents.

04Build

Actually ship it — systems, automation, AI where it earns its place.

05Measure

Then check whether any of it mattered. Numbers, not narrative.

That's the job. I call it Operating Intelligence.

The record, briefly

Four industries. Same job. Numbers that moved.

#1Nationally, health insurance
148%Of enrollment goal
$4M→$8MRevenue in 12 months
$300,000Savings found in <90 days
40→120+People across 10 markets

Read the four turnarounds

Go deeper

That's the trailer. Pick the part you actually care about.

Chapter

Who I am, told like a book

The floor, the pattern, the operator, the multiplier, the build, the person. Eight spreads, read sideways.

Read across → Frameworks

How I think

Operating Intelligence, AI², and The Human Gradient — the allocation model I built after getting it wrong.

The thinking → The build

AI²OS

Not a chatbot. One connected operating environment — what it does, what it's made of, what broke.

See the build → Record

What actually changed

Four operating turnarounds: problem, system change, result. Including the one that failed.

The record → Media

Speaking & press

Talks, podcast clips, press placements, and a speaker kit that doesn't require an email exchange.

Book the room → For fun

The operator card

Me as a scouting report — attributes, play style, best-used-in, and the honest weaknesses.

Flip the card →

What's next

If the old way of working isn't good enough anymore — that's my conversation.

Executive roles, operating transformation projects, keynotes and workshops. Tell me what's growing, breaking, or costing more than it should.

Work with me Dwayne@DwayneVera.com